Warranty and Complaints

Matoa Warranty

Thank you for choosing MATOA and joining us in experimenting with nature. Your MATOA watch is guaranteed for a period of 1 year from the date of purchase through Website, Customer Service and Stockist. Here is what you need to know about MATOA one year warranty:

Improper Use and Accident

This MATOA warranty covers manufacturing defects (movement, case, straps). If there is damage to the timepiece due to a little careless (ex: knocs, crushing, failure or damage caused by water, etc) are also covered. Warranty will not apply in respect of a product that has been disassembled or repaired by the owner or a different person.

Having a Valid Purchase Receipt

This warranty is effective only if you submit a valid purchase receipt or warranty card. During the warranty period, you will be entitled to repair your watch for free.

If you are experiencing any issues on your watch, please visit ‘service center’ on our website and fill out the form. We will contact you to confirm it and notify you to follow the next intructions.